GP
gputax

[ DOCKET 03 ]

HELP & SUPPORT

Browse the fixes below, or write in with your machine's name and ID and what you see. One address handles support, billing and refunds.

24

24 hours to first reply

gputax SUPPORT//SUPPORT@GPUTAX.EXAMPLE

[ RESOURCES ]

READ BEFORE YOU WRITE IN

>>>
How It Works
Step-by-step guide to creating and using your machine.
>>>
Requirements
Internet speeds, devices and remote-access clients.
>>>
FAQ
Answers to common questions about gputax.

[ CONTACT ]

A member of the team replies by email.

support@gputax.example
<TODO: legal entity name>Reg. no. <TODO: legal entity registration><TODO: legal entity address>

COMMON PROBLEMS//4 ENTRIES//CLICK A SYMPTOM

[ TROUBLESHOOT ]

>>> CLICK A SYMPTOM TO SPOTLIGHT ITS FIX

Still stuck? See the FAQ in Resources above, or write in via the Contact panel above.

[ ISSUE 01 ]

Connection Problems

>>> SYMPTOMS

//' FIX

  • Check that your machine is in "Running" status
  • Connect from the network you started the machine from: access is limited to that internet address. If yours changed, stop the machine and start it again from the new network
  • Verify your internet meets the minimum requirements (10 Mbps)
  • Try a wired ethernet connection instead of WiFi
  • Choose a region closer to your location
[ ISSUE 02 ]

Streaming Quality Issues

>>> SYMPTOMS

//' FIX

  • Lower the streaming resolution in your chosen remote-access client
  • Close bandwidth-heavy apps on your local network
  • Use hardware decoding if your device supports it
  • Check whether your ISP is throttling your connection
[ ISSUE 03 ]

Machine Won't Start

>>> SYMPTOMS

//' FIX

  • Give it time: a machine is usually ready within 15 minutes of being started
  • Check your wallet balance: starting needs credit for at least 3 hours at the machine's rate
  • A starting machine cannot be stopped: wait for it to finish starting or to fail
  • Contact support with the machine's name and ID if it is still not running after 15 minutes, or shows Failed
[ ISSUE 04 ]

Billing Questions

>>> SYMPTOMS

//' FIX

  • Check the usage history on the machine's page and your wallet transactions
  • Prices are displayed as hourly rates, but usage is metered by the minute: each deduction rounds the time since the previous one up to a whole minute.
  • Stop your machine when you are not using it
  • Contact support for billing disputes or refunds

FASTER HELP//4 DETAILS TO INCLUDE

[ BEFORE YOU WRITE — INCLUDE THESE DETAILS ]

Machine name and ID

Shown at the top of the machine's page.

Screenshots

Capture any error messages or unexpected behaviour.

Steps to Reproduce

What were you doing when the issue occurred?

Your Setup

Device, network and remote-access client you are using.

TEAMS//SEVERAL MACHINES

Several machines or a team?

Tell us what you want to run and we will help you choose sizes and regions.

support@gputax.example
GP
gputax

Built for the curious.

Windows cloud PCs with NVIDIA GPUs for gaming, rendering, AI and compute. Hourly rates, metered per minute.

support@gputax.example

01Explore

  • GPU Marketplace
  • Pricing
  • How It Works

02Cloud PCs

  • Tesla T4 Lite
  • Tesla T4
  • L4
  • A10G
  • L4 Pro

03Support

  • Help & Contact
  • FAQ
  • Requirements

04Account

  • Dashboard
  • My Machines
  • Wallet

05Legal

  • Terms of Service
  • Privacy Policy
  • Refund Policy
  • Delivery Policy
  • Dispute Policy
© 2026 gputax/<TODO: legal entity name>·Reg. no. <TODO: legal entity registration>·<TODO: legal entity address>
We acceptVisaMastercard
  • Per-minute meter
  • Prepaid wallet
  • Remote Desktop
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